Alcatel-Lucent

Alcatel Overview

Alcatel-Lucent the first truly global communications solutions provider

18.3 Billion euros in sales
79000 employees located in 130 countries
€2.7 billion in R&D investment*
#1 in Contact Center software
#1 in IP address Management Software
#2 in SMB telephony
More than 1800 partners to serve you

Alcatel-Lucent provides solutions that enable service providers, enterprises and governments worldwide, to deliver voice, data and video communication services to endusers. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications, and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With 79,000 employees and operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organizations in the telecommunications industry. Alcatel-Lucent achieved proforma combined revenues of Euro 18.3 billion in 2006, and is incorporated in France, with executive offices located in Paris.

The Enterprise Business Group is a world leader in the delivery of communications solutions for businesses, including contact center software (No. 1), small/medium business telephony (No. 2) and IP address management software (No. 1), serving more than 250,000 customers worldwide. The Enterprise group delivers a competitive edge to businesses of all sizes by enabling them to increase customer satisfaction, employee productivity and operational efficiency. Its portfolio includes products, software and services designed to make it easier for the people within businesses to share multimedia information more through sophisticated offerings such as unified communications and contact centers, IP telephony, IP address and performance management software, and security solutions.

System Overview

The favoured system offered by INtelephony is the Alcatel OmniPCX Office Communication System. The Alcatel product has a long standing success in the Australian market place. The PCX product stems from a long heritage of advanced IP and networking solutions backed by reliable field proven hardware. Coupled with advanced technology is a simple to use interface that allows people with limited experience with phones and technology to master using the system in a matter of minutes. Additional capacity can be readily added to the system as your business expands.

This solution allows for additional growth and features to be implemented as and when required. The PCX system is a "Communications Server" that can provide telephone, advanced messaging, IP telephones and networking, LAN switching, DHCP, ADSL integration, email, and firewall services in the one platform. The PCX platform is a scaleable and modular system that allows for features to be enabled as required providing both flexibility and economy.

The OmniPCX includes smart and easy to use services, - embedded voicemail, personal assistant, system welcome, automated attendant, and teamwork features - supported by a wide range of desktop terminals adapted to circuit or IP switching - Alcatel Reflexes terminals - as well as a Computer Telephony solution called PIMphony.

Some of the OminPCX features available are:

Smart and easy to use services

Dial by name which allows a user to call a person using the natural and simple method of dialling their name on the keypad, 3-way conference calls, easy call transfer, voice guides to easily customize any kind of handset, softkeys and contextual icons on Reflexes sets, Manager-Secretary function for direct call and supervision, workgroup management providing set monitoring, call pickup, and unanswered call notification.

Embedded voicemail

Each OmniPCX Office system embeds a powerful and expandable voicemail, from 20 minutes standard up to 200 hours. Because voicemail is recognised as essential in the business world, it is available to any user, whatever handsets they are using, and even from a PC - with PIMphony - for maximum comfort and user friendliness. Other features include call screening and call recording.

Personal Assistant

The Personal Assistant allows a Reflexes user who is away from his or her desk to give callers a choice of up to 5 destinations: voicemail, mobile number, external number, internal number (secretary), or operator. This flexible call re-routing function is ready to use and easy to manage.

System welcome

Alcatel OmniPCX Office provides various greeting features to optimise caller welcome. The greeting can be individual, or programmed on group or company level with management by time or for busy extensions.

The system provides music and/or a message on hold, while callers are waiting to be put through. An implicit 16-second music on hold (free of copyright) is available; the music on hold can be customized with other music on hold sources such as radio or CD (copyright may apply).

Automated Attendant

The automated attendant can be used to welcome callers 24 hours a day. It also represents a valuable assistant to the operator at peak times, automatically connecting your caller to the right department. You can also take the opportunity to broadcast information like opening hours.

Teamwork

Alcatel OmniPCX Office offers a "Manager-Secretary" function, providing a manager with call screening, and manager and secretary direct call and supervision of each other's set. It offers workgroup management with single number, and featuring set monitoring, call pickup, broadcast and unanswered call notification.

Native Voice over IP (VoIP)

Alcatel OmniPCX Office is a native VoIP appliance. As such it is based on a call server running on LINUX, which will manage the IP phones or IP soft phones in the data network. In order to give access to the circuit world, the OmniPCX Office also provides an integrated Media Gateway, which is the combination, if needed, of circuit trunk boards and circuit extension board. The call server and the media gateway run H323 protocol to take into account standard H323 devices and to interoperate with Alcatel and non-Alcatel systems supporting this standard.

IP trunking

OmniPCX Office supports the voice integration in an enterprise data WAN to reduce long distance charges for calls between sites. Phones can access the WAN through the OmniPCX WAN connection or directly through an external router. Whatever the connection method, OmniPCX Office offers an ISDN overflow and back-up mechanism as an option to ensure that calls pass through with good voice quality.

IP Telephony

The company can simplify its internal cabling by using the LAN to transport voice and data by using IP phones thus keeping a high level of telephony features. With the OmniPCX Office embedded DHCP server, moving or adding an IP phone requires only plugging it into any Ethernet connection.

OmniPCX Office supports a complete range of IP telephony devices:

IP Reflexes: a full range of integrated IP phones making Telephony over IP simple and transparent to the user
Fast IP Enabler: a plugware which transforms existing digital Reflexes terminals into IP Reflexes
IP PIMphony: a soft phone running PC telephony in IP mode on a multimedia PC.
H323 devices: a standard H.323 set or any PC with the right H.323 software (like Microsoft NetMeeting)

A company having employees working from home or in remote locations, part or full time, can benefit from remote IP telephony. Remote IP phones are managed by the call server in the headquarters and get the exact features as they would at the company site. A managed data link (leased lines, IP.VPN) is a good solution to link the sites when voice traffic is important and voice quality must be guaranteed. Internet connection can be used for occasional remote workers or mobile workers, the OmniPCX VPN then guarantee confidentiality.

Efficient & user-friendly digital terminals

The Alcatel OmniPCX Office provides you with state-of-the-art telephony features, and the on-going challenge is to make them accessible to users to ensure an effective and easy use of all of them.

The whole range of Alcatel terminals has been designed to make you feel completly comfortable and to offer you an optimum use of all the services your OmniPCX Office can deliver.

OmniDesktop Terminals

	Features	Benefits
Alcatel 4019	1x20 character display Bi-directional navigator External loudspeaker High sound quality	Compact phone, easy to use New design, including all necessary keys, voice mail, directory, mute, re-dial + 6 programmable keys Outstanding audio quality, in the set and on the loudspeaker
Alcatel 4029	Adjustable graphical B&W display 64 x 128 pixels 70 X 38 mm Alphabetic keyboard 4-directional navigator Hands Free High sound quality Headset jack	New design and ease of use with this large display, 6 soft-keys and 4-way navigator Use the handset, a headset or hands-free, with the same outstanding audio quality, seamlessly
Alcatel 4039	Adjustable graphical 4-grey level display 100 x 160 pixels 78 X 51 mm Alphabetic keyboard 4-directional navigator Hands Free High sound quality Headset jack	Large screen, impressive image definition 10 soft-keys and 4-way navigator for an increased ease of use Aimed at intensive desktop phone users, working alone or in a team

4029 with 10 Key

Up to 3 modules of the following capacities can be added to one Alcatel 8 or 9 series set.

10-key add-on module with paper label
40-key add-on module with paper label

Commercial packs
Including Alcatel 4029 / 4039
+ 10-key add-on module for optimum use.

ALCATEL-LUCENT IP TOUCH - MORE THAN JUST PHONES

	Features	Benefits
Alcatel-Lucent 4068EE IP Touch phone	Adjustable graphical colour display (4096 colours) 240 x 320 pixels (¼ VGA) 73,5 X 55,6 mm 10 soft keys and 4-way navigator Alphabetic keyboard Bluetooth 1.2 connectivity Hands Free Best quality loudspeaker and microphones Comfort handset with soft grip and hearing aid Headset jack Application openness 2 Ethernet ports 10/100/1000 Software downloadable	Enjoy the comfort and ergonomics of the large color screen and easy-to-use navigation keys, contextual keys New design, including all direct access necessary keys: mail, mute, redial... Reach people rapidly by call by name Go wireless with Bluetooth ! Ideal for your headset or a conferencing station Outstanding audio quality, with the handset and on the loudspeaker Aimed at intensive phone users, senior executives Customize the application that suits your business, it's accessible from your set! Easy-to-install, easy-to-move
Alcatel-Lucent 4038EE IP Touch phone	Adjustable graphical 4-grey level display 100 x 160 pixels 78 X 51 mm 10 soft keys and 4-way navigator Alphabetic keyboard Hands Free Best quality loudspeaker and microphones Comfort handset with soft grip and hearing aid Headset jack Application openness 2 Ethernet ports 10/100/1000 Software downloadable	Enjoy the comfort and ergonomics of a large screen and easy to use navigation keys New design, including all direct access necessary keys: mail, mute, redial... Reach people rapidly by call by name Use the handset, a headset or handsfree, with the same outstanding audio quality Aimed at intensive desktop phone users, working alone or in a team Customize the application that suits your business, it's accessible from your set! Easy-to-install, easy-to-move
Alcatel-Lucent 4028EE IP Touch phone	Adjustable graphical B&W display 64 x 128 pixels 70 X 38 mm 6 softkeys and 4-way navigator Alphabetic keyboard Hands Free Best quality loudspeaker and microphones Comfort handset with soft grip and hearing aid Headset jack Application openness 2 Ethernet ports 10/100/1000 Software downloadable	New design and ease of use with its comfortable graphical display, navigation keys and all necessary keys: voice mail, directory, mute, redial... Reach people rapidly by call by name Use the handset, a headset or hands free, with the same outstanding audio quality Customize the application that suits your business, it's accessible from your set! Easy-to-install, easy-to-move
Alcatel-Lucent 4018EE IP Touch phone	1x20 character display 6 programmable keys and Bidirectional External loudspeaker Hands Free Best quality loudspeaker and microphones Comfort handset with soft grip and hearing aid 2 Ethernet ports 10/100 Software downloadable	Compact phone combining ease of use with a simple, effective navigation in all offered functions New design, including all necessary direct access keys: voice mail, directory, mute, redial and 6 programmable keys Outstanding audio quality, with handset and on the external loudspeaker Easy-to-install, easy-to-move

In addition to the existing 10- and 40-key extension modules, a new "smart display" module* with 14 keys + LCD display is now available.
The large LCD display easily allows "paperless" identification of associated keys.

* Available on Alcatel 4029 and 4039 format, not on 4019 format.

Mobility

Mobility in communications is a vital element for success in today's business environment. Mobility inside the company is the key to greater staff efficiency and heightened customer satisfaction. Alcatel Mobile Reflexes range provides all the advantages of a top-grade communications system, OmniPCX Office, plus that essential ingredient, mobility. In addition, a number of features have been built in to optimise convenience and ease of use: improved ergonomics, large graphic display, integrated loudspeaker, and headset connection.

Alcatel OmniPCX Office provides a high level of flexibility thanks to radio base stations and cable-free Reflexes™ desktop terminals. Employees simply carry their phone to their work place, making it easy to add, move or remove terminals to adjust to changing needs.

DECT Handsets

	Features	Benefits
Alcatel-Lucent 400 DECT™	Graphic display - 98x66 pixels, 4096 colours Backlight keypad (blue) Vibrate mode Loudspeaker Headset connection GAP & OmniPCX features Battery capacity: up to 20-hour talk time, 160-hour standby time Belt clip (removable) Colour: black - soft painting	'Matching DECT expectations' Designed for office and industrial intensive collaboration User-friendly Durability in harsh environments
Alcatel-Lucent 300 DECT™	Black & White graphic display - 96x48 pixels Backlight display (blue) Vibrate mode GAP & OmniPCX features Battery capacity: up to 20-hour talk time, 160-hour standby time Belt clip (removable) Colour: black	'DECT simplicity with style' Designed for standard one-tone use User-friendly Durability in harsh environments
Alcatel-Lucent 300 Ex DECT™	Black & White graphic display - 96x48 pixels Backlight display (blue) GAP & OmniPCX features Battery capacity: up to 10-hour talk time, up to 150-hour standby time Belt clip on protective case Color: black	Designed for hazardous industrial environments User-friendly

IP Touch WLAN Handsets

	Features	Benefits
Alcatel-Lucent IP Touch 310™	Graphic display - 128x96 pixels Backlight display & keypad Vibrator Loudspeaker Headset connection OmniPCX call features Battery: up to 4-hour talk time, 160-hour standby time	'WiFi simplicity with style' Designed for office intensive collaboration User-friendly Different battery packs
Alcatel- Lucent IP Touch 610™	Graphic display - 128x96 pixels Backlight display & keypad Vibrator Loudspeaker Headset connection Push-To-Talk (24 channels) Battery (standard capacity): up to 4-hour talk time, 160-hour standby time	'Matching WiFi expectations' Designed for industrial intensive collaboration (rugged design) User-friendly Different battery packs Improved Push-To-Talk

It is possible to make an association of a DECT phone with a desktop phone. In this case, the two phones will have a unique phone number with the same level of service for both terminals.

The advantages are:

One single directory number
Shared level of services on both terminals
Busy state, voice mail, diversion...

The main phone has to be a wired multi-line phone and can be a Digital phone or an IP Touch phone.
The secondary phone is a wired or a mobile terminal: a Digital phone, an IP Touch phone, a DECT, or an analog phone.

PC telephony and CTI openness

OmniPCX Office embeds an integrated CTI server offering an attractive openness to CTI solutions. Compared with an external dedicated CTI server, OmniPCX Office reduces installation and support for smaller configurations (up to 25 users) avoiding the installation of an external server. OmniPCX Office supports also configuration based on an external server such as a Microsoft TAPI server or CSTA based server application.

OmniPCX Office supports standard CTI interfaces including:

The CSTA protocol, which is an ECMA standard (European Computer Manufacturers Association) representing a wide industry support and a basis for telephony system openness.

The TAPI interface: the Microsoft Telephony API running on Microsoft Windows system.

OmniPCX Office portfolio includes a PC based soft phone: PIMphony for Alcatel OmniPCX Office. PIMphony is a Personal Communication Manager that links the two most widely used business tools - desktop computers and telephones- to provide a powerful, user-friendly phone assistant that manages daily phone tasks.

PIMphony Softphone

PIMphony is a powerful and user-friendly PC Softphone: it allows users to manage daily phone tasks with an ergonomic and intuitive graphical interface. This windows-based application links the two most widely used business tools: desktop computers and phones.

The PIMphony portfolio offers several packs with specific level of services, adapted to different employees profile:

PIMphony Basic (free of charge) which aims at integrating basic phone tasks management in PC environment.
PIMphony Pro (license based) that is dedicated to users, such as sales people, who manage daily an important volume of calls and look for advanced computer integration.
PIMphony Team (license based), which targets users that often deal with workgroups communications or manage multiple lines.
PIMphony Attendant (license based), which is a complete solution for operator in small company or for assistant in larger ones. It is a cost-efficient solution for a PC based operator console.

Comparison of the versions of PIMphony:

	PIMphony Basic	PIMphony Pro	PIMphony Team	PIMphony Attendant
Telephony Services	✔	✔	✔	✔
Centralised call log	✔ *	✔	✔	✔
Automated update	✔	✔	✔	✔
IP telephony	✔	✔	✔	✔
Contact Manager integration		✔	✔	✔
Visual Mailbox		✔	✔	✔
Unified messaging		✔	✔	✔
Conversation recording		✔	✔	✔
Assistant mode			✔	✔
Supervision functions			✔	✔
Monosite Busy Lamp Field			✔	✔
Multisite Busy Lamp Field				✔
Sets Programming				✔
Centralised Directory				✔

* Centralized call log is only available if at least one PC on the LAN is equipped with PIMphony Pro or Team. Unless these conditions are met, the user will benefit from a local call log (active only when PIMphony is open on the PC).

Basic Features

Telephony Services

PIMphony provides a complete set of phone services (dial by name, transfer, conference...). They are permanently available from the user's PC, whatever application may be running, and regardless the associated Alcatel-Lucent phone (as there is no physical connection between the phone set and PC).

Call log : It enables the user sto register and keep track of all users calls (contact identification, date, time, duration etc.).

Automated update via the Internet

IP Telephony
PIMphony can even function without a phone set: if PIMphony is run on IP mode, it turns a multimedia PC equipped with handset or headset into an IP terminal. It is a cost efficient option for users based on remote site, and also for mobile workers over a secure private connection (such as IP VPN tunnel). NB: IP PIMphony works with the integrated CTI server only.

Enhanced Features

Contact Manager Integration:

PIMphony integrates with Contact Manager software such as Lotus Notes™, Microsoft® Outlook™, Microsoft® Business Contact Manager™, Microsoft® Access™, Act!®, GoldMine®. It can synchronize with their databases in order to provide services such as the automatic screen pop of contact cards for detailed information on the caller or the called person.

Visual Mailbox: To manage voice messages from your PC, with functions like: listen, delete, forward (with voice comment, save a distribution list...)

Unified Messaging: Automatic transfer of voice messages into the user email inbox.

Conversation recording: On the associated phone set, archived on the PC.

Collaborative Features

Supervision Functions

PIMphony makes teamwork easier thanks to a supervision window that permits to define workgroups or services in the company (get a call or forward status of each person in the workgroup).

Assistant Mode

Associated with the supervision feature, the assistant window optimizes your call reception. One-step transfer is possible with supervised people, preferred correspondents of the caller. An alarm can be tagged on waiting calls.

Busy Lamp Field (BLF)

It enables to display and monitor the phone sets of one OmniPCX Office system (monosite topology only).